Privacy Policy

Last updated: January 1, 2025

1. Introduction

At Ladakh.co ("we", "us", "our") we respect your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights in relation to that information.

2. Information We Collect

We may collect several types of information from and about you, including:

  • Contact information: name, email address, phone number when you submit inquiries or bookings.
  • Booking information: itinerary details, number of travellers, special requests and payment-related information.
  • Usage data: pages visited, IP address, device and browser information, cookies and analytics data.

3. How We Use Your Information

We use the information we collect to:

  • Process and manage bookings and enquiries;
  • Communicate with you about your booking or enquiries;
  • Improve our website, services and marketing;
  • Comply with legal or regulatory obligations;
  • Prevent fraud and protect our rights and safety of customers and staff.

4. Cookies & Analytics

We use cookies and similar technologies to enhance your experience and collect usage information. You can control cookies via your browser settings. Third-party analytics services (e.g., Google Analytics) may collect information about your use of the site; these are governed by their privacy policies.

5. Sharing & Third Parties

We may share your information with:

  • Service providers who help deliver our services (payment processors, accommodation partners, transport providers);
  • Authorities or third parties if legally required;
  • Affiliates and partners only when necessary to deliver your booking.

We do not sell your personal information to third parties.

6. Data Retention

We retain personal data only as long as necessary to provide services, meet legal obligations, and resolve disputes. Booking records and accounting information are typically retained for a minimum of 7 years for tax and legal purposes.

7. Your Rights

Depending on your jurisdiction, you may have rights including access, correction, deletion, restriction of processing, and data portability. To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe as required by law.

8. Security

We use reasonable administrative and technical measures to protect your personal data. However, no system is completely secure — we cannot guarantee absolute security. Please take care when sharing sensitive information.

9. Children

Our services are not intended for children under 16. We do not knowingly collect personal data from children. If we become aware we have collected information from a child without parental consent, we will take steps to delete it.

10. International Transfers

Your information may be processed in countries other than your own (for example where our service providers operate). We take steps to ensure appropriate safeguards are in place for international transfers.

11. Changes to this Policy

We may update this Privacy Policy periodically. When we do, we will post the updated policy on this page with a new effective date.

12. Contact

If you have questions or wish to exercise your rights, contact us at:

Email: info@ladakh.co
Phone: +91 9027051236

By using our website or booking services you acknowledge that you have read and accept this Privacy Policy.